Policies & Standards
Cookie Policy
This Cookie Policy explains how cookies and similar technologies are used on the Theflopand Flame website to support smooth navigation, secure reservations and a tailored browsing experience for our guests.
Applies to: http://theflopandflame.com
Cookie Policy Overview
At Theflopand Flame, we use cookies and similar technologies to help our website run smoothly, keep your reservations secure and offer an experience that reflects the way guests actually use our site. This Cookie Policy explains what cookies are, how we use them and the choices you have in relation to their use.
Our website is designed to introduce our restaurant, lounge and in‑venue poker experiences. We do not offer online gambling products or betting services. Any cookies we use are focused on hospitality, navigation, analytics and remembering your preferences while you browse.
What Are Cookies?
Cookies are small text files that are downloaded to your device when you visit a website. They are widely used to make websites work, to keep them secure and to provide information to site owners about how visitors interact with their pages.
Cookies can be "session" cookies, which are deleted when you close your browser, or "persistent" cookies, which remain on your device for a set period or until you delete them. Cookies may be set directly by our website (first‑party cookies) or by third‑party providers that deliver services on our behalf (third‑party cookies).
Why We Use Cookies
We use cookies for a small number of legitimate and practical reasons that support the experience of guests exploring Theflopand Flame online and planning a visit to our venue in person. These include:
- Ensuring the site works properly: helping core pages, navigation and forms function as expected.
- Supporting reservations and enquiries: keeping forms usable and secure while you submit a booking or contact request.
- Understanding how our site is used: using anonymised analytics to see which pages guests find most helpful so we can refine our content and layout.
- Remembering your preferences: such as cookie choices and, where relevant, preferred settings so you do not need to repeat selections on each visit.
We do not use cookies to create gambling profiles, offer online wagering or provide real‑money gaming. All poker activities promoted on this website refer to professionally hosted, in‑venue social events held at Theflopand Flame in Australia.
Types of Cookies We Use
To keep things clear, we group the cookies used on this website into three main categories:
- Strictly necessary cookies – essential for the site to operate safely and correctly.
- Performance & analytics cookies – help us understand how visitors engage with our content.
- Preference cookies – remember your choices to make future visits more streamlined.
You can learn more about each category in the sections below. Where required, we will only place non‑essential cookies with your consent and you may withdraw that consent at any time by adjusting your browser settings.
Strictly Necessary Cookies
Strictly necessary cookies are essential to the basic operation of our website. Without these cookies, certain core features would not function correctly, and you would not be able to browse our pages or submit enquiries in a secure and reliable way.
These cookies typically:
- Enable page navigation and ensure key sections of the website load properly.
- Support the operation of reservation and contact forms, including maintaining a basic session while you complete a form.
- Help us implement essential security controls and protect the site from misuse.
- Remember your cookie settings, so we know which non‑essential cookies you have agreed to.
Because strictly necessary cookies are required for the site to function, they cannot be switched off using standard cookie tools. You can still block them in your browser, but doing so may cause parts of the website to break or become inaccessible.
Performance & Analytics Cookies
Performance and analytics cookies help us understand how guests discover and use our website so we can refine the experience over time. These cookies collect information in an aggregated or de‑identified form, rather than focusing on any single individual.
Examples of information gathered through analytics cookies include:
- Which pages are visited most often (such as Menu, Poker or Private Events).
- How long guests spend on different sections of the site.
- Which type of device or browser is commonly used to access our content.
- High‑level insights into how visitors move between pages.
We use this information to improve navigation, highlight important details such as opening hours or responsible‑play notices and ensure our content remains relevant for an Australian audience. We do not use analytics cookies to offer online gambling, track financial activity or profile guests for betting‑related marketing.
Preference Cookies
Preference cookies allow our website to remember certain choices you make so your visit feels more tailored and convenient. While we keep the site simple and streamlined, some examples of preferences that may be remembered include:
- Whether you have acknowledged our cookie banner or policy notice.
- Your consent settings for analytics or other optional cookies.
- Preferred display options or settings that make the site easier for you to use.
These cookies are designed to enhance usability rather than track detailed behaviour. If you clear or block preference cookies, our site will still work, but you may need to resubmit certain choices or close notifications more than once.
Third-Party Cookies
In some cases, we work with carefully selected third‑party service providers to support the performance, security and reach of our website. These providers may set their own cookies when their services are loaded on our pages.
Examples of third‑party services that may use cookies include:
- Analytics platforms that help us understand website traffic and usage trends.
- Embedded maps or location tools used to show directions to our venue and nearby transport options.
- Security and performance tools that protect our site and keep it running reliably.
Third‑party providers are responsible for their own cookie and privacy practices. Where relevant, you can review their policies directly for more detailed information about how they handle data. We aim to work only with providers that respect Australian privacy standards and responsible data handling principles.
Managing Your Cookie Preferences
You are in control of how cookies are used on your device. Most browsers allow you to review, accept or refuse cookies, and to delete cookies that have already been set. Adjusting these settings can help you shape a browsing experience that reflects your preferences and comfort level.
To manage cookies, you can usually:
- Check your browser's privacy or security settings to see which cookies are currently stored.
- Choose to block third‑party cookies or limit cookies to the sites you trust.
- Clear cookies and browsing data on a regular basis.
- Set up notifications so you are alerted when a website wants to store cookies.
Please remember that certain cookies are required for our site to function, particularly those that support secure forms and core navigation. If you restrict cookies heavily, some parts of our website may not display or operate as intended.
How to Disable Cookies
If you prefer to limit or disable cookies entirely, you can do so using your browser settings. The steps vary between browsers, but the following guidance covers the general approach for commonly used options:
Google Chrome
- Open Chrome and select the three‑dot menu in the top‑right corner.
- Choose Settings, then select Privacy and security.
- Click Cookies and other site data.
- Select your preferred option, such as blocking third‑party cookies, and adjust any additional controls.
Mozilla Firefox
- Open Firefox and select the menu icon in the top‑right corner.
- Choose Settings, then go to Privacy & Security.
- Under Enhanced Tracking Protection, select the level of protection you prefer.
- Scroll to the Cookies and Site Data section to clear or manage stored cookies.
Safari (macOS)
- Open Safari and choose Settings or Preferences from the Safari menu.
- Select the Privacy tab.
- Use the options under Cookies and website data to block or manage cookies.
- You can remove stored data by clicking Manage Website Data and selecting Remove.
Microsoft Edge
- Open Edge and select the three‑dot menu in the top‑right corner.
- Click Settings, then choose Cookies and site permissions.
- Select Manage and delete cookies and site data.
- Adjust settings to block or clear cookies according to your preferences.
You can also visit independent resources such as your browser's official help centre for the most up‑to‑date instructions. Please note that disabling or blocking cookies may impact your ability to use features like enquiry forms or to see content displayed in its intended format.
Data Protection & Privacy
We take the privacy of our guests seriously and handle any personal information collected through cookies and related technologies in line with applicable Australian privacy laws and hospitality standards.
In practice, this means we aim to:
- Collect only the information we reasonably need to operate our website and understand guest interest in our restaurant, lounge and in‑venue poker nights.
- Use de‑identified or aggregated analytics data wherever possible.
- Store information securely and limit access to authorised personnel and service providers.
- Avoid using cookies for intrusive profiling, online gambling accounts or high‑pressure marketing.
For more detail on how we handle personal information, including your rights to access or correct your data, please refer to our Privacy Policy.
Contact Us About Cookies
If you have any questions about how we use cookies, would like further information about our third‑party providers or wish to raise a concern about privacy, we invite you to contact the team at Theflopand Flame.
You can reach us via the details listed on our Contact Us page, or by speaking with a member of our team when you visit the venue. We will do our best to respond promptly and clearly, and to help you feel confident about how your information is handled when planning your next evening with us.
Poker nights at Theflopand Flame are strictly in‑venue, social experiences for adults and are subject to age restrictions, venue rules, booking conditions and applicable Australian regulations. We encourage responsible participation and invite guests to contact us if they have any questions about our approach.