Terms and Conditions

1. Introduction

These Terms and Conditions outline the rules, responsibilities, and obligations associated with visiting, dining, or participating in events at Theflopand Flame. They are designed to protect our guests, our team, and our venue, and to ensure that every experience with us is safe, respectful, and enjoyable.

By reading this page before you visit, you help us maintain a smooth and welcoming environment for all guests, whether you are joining us for dinner, cocktails, a private function, or one of our hosted poker evenings.

2. Acceptance of Terms

By accessing or using our website, making an enquiry, confirming a reservation, or attending Theflopand Flame in person, you acknowledge that you have read, understood, and agree to comply with these Terms and Conditions, together with any additional house rules communicated by our team.

If you do not agree with any part of these Terms, you should not use this website, proceed with a booking, or attend the venue for dining or events.

3. Venue Details

Theflopand Flame operates exclusively as a physical hospitality venue located in Australia. We provide premium dining, beverages, and in-person entertainment experiences, including professionally hosted social poker nights and tournament-style evenings.

We are not an online casino, betting agency, or remote gambling platform. All food, beverage, and entertainment services are delivered on-site at our restaurant and lounge, subject to applicable Australian laws, licensing conditions, and local regulations.

4. Bookings & Reservations

All table, event, and group poker-night bookings are subject to availability, age restrictions, and confirmation by our reservations team. Submitting an enquiry via our website, email, or phone does not, by itself, guarantee a confirmed booking.

When making a reservation, you must ensure that all details provided are complete, current, and accurate, including your contact information, requested date and time, party size, and any special requirements. We may contact you using the details supplied to verify or clarify your booking.

We may apply specific booking conditions, such as minimum spends, set menus, deposits, or time limits for peak periods or special events. Where relevant, these will be communicated to you at the time of booking or in your confirmation correspondence.

Cancellations or significant changes to your reservation should be made as early as possible so we can responsibly manage our dining room and waitlists. Late arrivals may result in reduced seating time or, in some cases, your table being released.

5. Responsible Conduct & Participation

All guests at Theflopand Flame are expected to behave respectfully towards fellow patrons and staff, and to follow all reasonable instructions given by our team for safety, comfort, and compliance reasons.

We adhere to responsible service of alcohol requirements and Australian hospitality regulations. Guests must be at least 18 years of age to consume alcohol or participate in poker nights. We reserve the right to request valid photo identification and to refuse service or entry where age or identity cannot be satisfactorily verified.

We may refuse service or ask a guest or group to leave the venue where behaviour is unsafe, disruptive, offensive, or in breach of licence conditions, these Terms, or staff instructions. In such circumstances, any deposits or prepayments may be forfeited at our discretion.

6. Poker Night Guidelines

Theflopand Flame hosts professionally organised, in-person poker evenings as a form of social and entertainment-focused activity within our venue. All poker participation is intended for recreation and camaraderie, not for speculative financial gain.

No real-money gambling accounts, online betting, virtual gameplay, or remote wagering facilities are offered or permitted by the venue. Attendance and participation in poker nights are strictly on-premises and subject to our house rules, table limits, and the guidance of designated hosts or tournament directors.

We may implement caps on player numbers, buy-in style formats suitable for entertainment, time limits, and prize structures that align with Australian regulatory expectations and licensing conditions. Full format details for any specific evening can be requested in advance or reviewed on arrival.

7. Privacy & Data

Personal information collected through our website forms, reservation channels, email, or in-venue processes is handled in accordance with Australian privacy law. We collect only the information that is reasonably necessary to provide our services, manage bookings, and communicate with you about your visit or enquiry.

Your details may be used to confirm or manage reservations, respond to questions, share important updates about your booking, or, with your consent where required, let you know about relevant venue news and events. We do not sell your personal information.

For additional information about how we collect, store, and protect your data, and your rights under Australian privacy legislation, please review our Privacy Policy.

8. Event Cancellation & Changes

While we strive to deliver all services as advertised, Theflopand Flame reserves the right to amend menu items, wine or beverage selections, event formats, poker-night schedules, opening hours, or other aspects of service due to operational requirements, supplier issues, safety considerations, or unforeseen circumstances.

Where a significant change affects a confirmed booking or ticketed event, we will endeavour to contact impacted guests using the details provided at the time of reservation. Depending on the situation, we may offer alternative dates, revised formats, or other reasonable options.

In rare situations, we may postpone, relocate, or cancel an event, including a scheduled poker night or private function, if we consider it necessary for safety, compliance, or operational reasons. To the extent permitted by law, our liability in such cases is limited to any amounts paid directly to us for the affected booking, less any services already supplied.

9. Liability & Waivers

To the fullest extent permitted by Australian law, Theflopand Flame and its owners, operators, and staff accept no responsibility for loss, damage, or theft of personal property while you are on or around the premises. Guests are encouraged to keep valuables with them and to exercise normal care at all times.

Guests attend the venue, consume food and beverages, and participate in poker nights or other events at their own risk. You are responsible for your own safety and for behaving in a manner that does not place yourself or others at risk.

We are not liable for injury, loss, or damage arising from failure to follow venue rules, these Terms, applicable laws, or reasonable instructions given by staff. Nothing in these Terms excludes or limits any consumer guarantees or statutory rights that cannot lawfully be excluded under Australian consumer law.

10. Updates & Contact

These Terms and Conditions may be updated from time to time to reflect changes in our operations, legal requirements, or best-practice standards. Any revised version will be posted on this page with effect from the date of publication.

We encourage you to review this page regularly, particularly before making a new reservation or attending a special event, poker night, or private function at Theflopand Flame.

If you have any questions about these Terms or how they apply to your visit, please contact the venue directly using the details on our Contact Us page.